Privacy Policy
At E-POWO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with our services. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use our website or purchase our products, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, shipping address, payment details.
- Order Information: Product purchase history, order status, and related records.
- Technical Information: IP address, browser type, device type, and website usage data collected via cookies and analytics tools.
- Communication Records: Emails, inquiries, or customer support interactions.
2. How We Use Your Information
E-POWO uses your information for the following purposes:
- To process and fulfill your orders.
- To provide customer support and respond to inquiries.
- To improve our products, services, and website experience.
- To send you updates, promotional offers, and company news (only if you have opted in).
- To comply with legal and regulatory requirements.
3. Sharing of Information
We respect your privacy and will not sell, rent, or trade your personal data. However, we may share your information with:
- Service Providers: Payment processors, shipping companies, IT service providers, and logistics partners who help us operate our business.
- Legal Authorities: When required by law, regulation, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Cookies & Tracking Technologies
- Our website uses cookies and analytics tools to improve site functionality, personalize your experience, and analyze usage trends.
- You can disable cookies in your browser settings, but some features of our website may not function properly without them.
5. Data Security
- We implement industry-standard security measures, including encryption (SSL), to protect your personal information.
- While we strive to safeguard your data, no system can be guaranteed 100% secure. Users share information at their own risk.
6. Data Retention
- We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
- Customers may request the deletion of their personal information at any time by contacting us at support@e-powo.com.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal data.
- Withdraw consent for marketing communications.
- File a complaint with your local data protection authority.
To exercise these rights, please contact us at support@e-powo.com.
8. Third-Party Links
Our website may contain links to third-party websites. E-POWO is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing personal information.
9. Children’s Privacy
E-POWO does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been provided, we will promptly delete it.
10. Policy Updates
E-POWO may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after changes are made constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: support@e-powo.com
Phone: 1(213) 849-4188
Address: No. 1312B-B02, 13th Floor, Tianhe Shopping Center, No. 6 & 8, Zhongshan Avenue West, Tianhe District, Guangzhou, China
