- 3,000 + Units Produced Daily
- 100 + Countries & Regions Covered
- 12 +Years of Innovation
- 20+ Subsidiaries
- 20 + Global Service Stations
- 3M+ Trusted Global Users
- 800 +Patents
- 100,000+ ㎡ Modern Factory
- 2,000 + Manufacturing Professionals
- 3,000 + Units Produced Daily
- 100 + Countries & Regions Covered
- 12 +Years of Innovation
- 20+ Subsidiaries
- 20 + Global Service Stations
- 3M+ Trusted Global Users
- 800 +Patents
- 100,000+ ㎡ Modern Factory
- 2,000 + Manufacturing Professionals
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Have a question?
Our common questions
Is free shipping available?
Is free shipping available?
Yes, free shipping is available for orders to the US, UK, EU, etc. View our Shipping and Delivery page for details.
Is the product I'm looking for in stock and available?
Is the product I'm looking for in stock and available?
You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "Out of stock".
What are your return policies?
What are your return policies?
We offer a 30 day money back guarantee with 100% satisfaction guaranteed. We will be happy to refund or exchange unopened products within 30 days. Damaged items can be serviced via manufacturer's warranty. Clearance items are not returnable unless damaged during the shipping process.
When will I receive my order?
When will I receive my order?
Most of our products are delivered within 2-7 days. Specialty appliances may take up to 2 weeks for delivery.
Are you an authorized retailer?
Are you an authorized retailer?
We are the independent official website of our brand.
What is covered by your 18 months warranty?
What is covered by your 18 months warranty?
We offer an 18-month warranty. Total coverage is available.
Is express shipping available?
Is express shipping available?
Yes, we offer express delivery, DHL and other express delivery
How do I get service on an appliance I purchased from your store?
How do I get service on an appliance I purchased from your store?
Products within the warranty period are eligible for the brand's services. Please contact us using the email address listed in the product manual you purchased.
Can I purchase items at other retailers that are not on your website?
Can I purchase items at other retailers that are not on your website?
Sorry, we are not aware of other stores. Please place an order on the official website if you wish to purchase.
Can I redeem a coupon with you online?
Can I redeem a coupon with you online?
Yes. Coupons can be redeemed at checkout.